- Customer Service
IN STOCK Quimper items will be shipped out within 4 business days. Preordered orders from Henriot Quimper will arrive to you in approximately 8-10 weeks from the time of your order. Once we receive the shipment from France, we will ship out your order.
You may order through our Web site using our Secure Ordering System. You may also order by calling us Toll Free: 866-813-1879 between 9-6pm EST. We accept VISA, MasterCard, American Express, Discover and PayPal.
We do keep some inventory in stock. You will note the IN STOCK markings throughout our site. If an item says Preorder from France, we will order that item for you and you will receive your items in approximately 8-10 weeks. Sorry for the delay but it does take time to have the factory make your order and have the item shipped here to the states. Once we receive your item from the factory we will notify you by email that we are now charging your credit card and shipping your item out. You will then have your Quimper items within 4 days. For Christmas items, we recommend preordering items by the end of August.
We accept Visa, Mastercard, American Express, Discover and PayPal.
Quimper items are shipped USPS or FEDEX Ground (United States Postal Service) with delivery confirmation; so someone may need to sign for your order when it arrives.
We strongly suggest that you ship to your place of business, since normally no one will be home at your home address during the day to sign for your package.
**On International Orders, our shipping fees do not include any customs or duty that your country may impose. Please contact us for International Shipping costs.
Merchant of Prato, Inc. offers a 30 day satisfaction guarantee. You may return, within 30 days of delivery, any item that you purchased. A full refund of the purchase price (minus shipping and handling charges, unless the return is a result of our error) will be issued upon our receipt of your returned merchandise.
The customer will incur all shipping and insurance costs to and from Merchant of Prato, Inc., so be sure that you are confident about your purchase. These costs are non-recoverable.
If you need to return an item after your receive it, you may return it for a full refund. We encourage you not to use or alter the merchandise until you are 100% satisfied. Refunds not be issues for used or altered merchandise. To return your item:
- Mail the item back to us.
- The merchandise must be insured for the purchase price.
- The returned merchandise must be in its original condition.
Your credit card will be credited upon us receiving the returned merchandise.
Errors and Omissions Policy
Merchant of Prato, Inc. reserves the right to change prices, terms, specifications and warranties without notice. We endeavor to accurately describe every product offered for sale; however, mistakes can sometimes be made. Any typographical, photographic, or specification error in product description, pricing or offers is subject to correction and verification.
For everyday use of your Henriot Quimper-service, the factory recommends washing by hand. If occasionally you want to wash your service in the dishwasher, it is preferable to use a small dose laundry powder and salt to preserve the refreshing burst of faience (detergents for dishwashers are often very abrasive and may dull the enamel).
To View Marks from Quimper Pottery Factories Click Here.
Unfortunately we only deal in NEW Quimper from Henriot. We do not know the value of older pieces. Try contacting an antique dealer who specialized in Quimper such as: Marie Miller http://www.antiquequimper.com/ or look on www.replacements.com.
Contact Us For Pricing
Merchant Of Prato, Inc.
PO Box 463, Buckeystown, Maryland 21717